Deficiency quote benchmarks: the ServiceTrade numbers, quoted precisely
Two numbers from ServiceTrade's published fire-industry benchmarks get quoted loosely all over the trade. Here they are with their original framing intact, because the framing is what makes them useful.
The two figures, quoted precisely
| Figure | What it actually says |
|---|---|
| $1 : $1 | A stated target ratio: $1 of inspection revenue pulling through about $1 of repair revenue. A goal to manage toward, not a measured average. ServiceTrade, 6 Key Metrics guide |
| 99% more per customer | Top-half versus bottom-half performers in the benchmark population: the top half earned 99% more revenue per customer than the bottom half. Not tool users versus non-users. ServiceTrade, pull-through guide |
Source: ServiceTrade published fire-industry benchmarks, linked per figure above · framings verified verbatim 2026-07-14
Why the framing matters
Loosened versions of these numbers turn a management target into a promise. The honest reading is operational: the gap between the halves is largely about whether found deficiencies convert into quoted, won repair work while the finding is fresh. That is a process question, which is why the quote-from-findings step matters more than any single number.
Common questions
- Is the $1:$1 inspection-to-repair figure a measured average?
- No. It is ServiceTrade's stated target ratio: $1 of inspection revenue should pull through about $1 of repair revenue. We quote it as the target it is, not as a measurement.
- Who earns the 99% more revenue per customer?
- In ServiceTrade's published benchmarks, top-half performers earned 99% more revenue per customer than bottom-half performers. It compares halves of the benchmark population, not tool users versus non-users.
SprinklerBook drafts the deficiency quote from the inspection findings before the truck leaves the lot. $99 a month flat, every tech. See pricing.
Benchmarks are ServiceTrade's, quoted with their original framing; SprinklerBook is not affiliated with ServiceTrade and makes no revenue promises.